On July 13, consumers filed a class action complaint in California federal court against Bigelow Tea, alleging the company falsely and deceptively represented that its tea products were made in the United States. Plaintiffs claim that the tea manufacturer advertised that its tea products were “Manufactured in the USA 100% American Family Owned” and “America’s Classic,” when the tea is actually grown and processed abroad.
Plaintiffs assert that they purchased Bigelow Tea products “because they reasonably believed, based on the packaging and advertising, that these products are American-made.” Though Bigelow owns a tea plantation in South Carolina, none of the company’s packaged teas are domestically sourced, according to the complaint. Plaintiffs allege that all of the Company’s black, green, and oolong teas are grown in tea plantations and processed abroad in places such as Sri Lanka and India. The plaintiffs seek economic and injunctive relief, along with other equitable remedies.
Although the FTC has been the primary watchdog for “Made in USA” claims (with over 30 enforcement actions in the last 12 months), this case demonstrates that private plaintiffs are also watching and can seek options under state laws prohibiting unfair and deceptive acts and practices (state UDAP laws). Advertisers must stay vigilant to ensure that Made in USA claims are adequately substantiated and, when appropriate, qualified. As a reminder, the FTC guidelines state that “all or virtually all” of the product must be made in the United States to support an unqualified “Made in USA” claim.
We will continue to monitor this case as it develops.
Selling Online: How to Avoid Flattening the Curve of an Uptick in Website Traffic
July 22, 2020
COVID-19 has increased the already dizzying amount of online sales, making the rules governing how to sell online increasingly important. These rules affect not just how companies advertise and promote products and services online, but also how they bill and otherwise interact with consumers before, during, and after a transaction.
This webinar will include practical tips to help companies minimize risk of enforcement and litigation and provide practical guidance. Topics include:
• Endorsers and Influencers
• Promotions and Pricing
• Subscription Plans and “Free” Trials
• Shipping and Delivery
• Consumer Reviews and the Consumer Review Fairness Act
• Customer Service Considerations – how timely refunds and responsiveness can help reduce legal risks
Who Should Attend
Anyone who is currently or plans to conduct business online with consumers or otherwise facilitates online transactions should join us for this webinar.